Darcy specialises in helping organisations of all sizes to run like clockwork. A skilled and experienced continuous improvement coach, he supports leaders and teams to streamline unwieldy processes and reduce rework and errors that are stopping good work being done. The results are tangible and sustainable, and include better business performance, happier staff and vastly improved customer interactions.

Passionate about the power of continuous improvement to transform organisations, Darcy specialises in:

• All aspects of continuous improvement – from assessing and reporting on current performance to designing, developing and implementing comprehensive continuous improvement projects and programmes

• Engaging leaders to adopt, support and embed continuous improvement practices and principles•helping organisations to build on or improve their in-house continuous improvement practices through customised, highly interactive training programmes for key staff. Darcy offers extensive experience in the private sector, tailoring his approach to the needs of his clients and their business environment. His work is supported by his:

• Certification as a Lean Six Sigma Black Belt by the American Society of Quality. This recognises Darcy’s ability to lead complex continuous improvement projects and implement, perform, interpret and apply Lean Six Sigma at an advanced level

• Commitment to a Systems Thinking approach, in which ‘problems’ are viewed as symptoms of an underlying system

• Broad business background in roles such as capability manager, change manager and project manager

Darcy has a proven record of building continuous improvement and customer focused capability in organisations to produce significantly better outcomes for customers.